Frequently Asked Questions
Everything you need to know about our premium Italian home appliances.
What is the standard shipping timeframe for large appliances?
Most large appliances, such as refrigerators and range cookers, are delivered within 7-10 business days via our specialized white-glove delivery service.
Does my Smeg product come with a warranty?
Yes, all Smeg products come with a standard 2-year manufacturer's warranty covering parts and labor. Extended warranty options are available for select models.
What is your return policy for small appliances?
Small appliances like kettles and toasters can be returned within 30 days of purchase, provided they are in their original, unopened packaging.
How can I find replacement parts or accessories?
Genuine Smeg replacement parts and accessories can be purchased directly through our official website under the 'Spares' section or via authorized service centers.
Are Smeg appliances energy efficient?
Smeg is committed to sustainability; many of our appliances feature high energy-efficiency ratings (Class A or higher) to minimize environmental impact and reduce utility costs.
Can I track my order online?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.