Returns & Exchanges
At SMEG, we stand behind the iconic design and premium quality of our Italian-crafted appliances. If you are not completely satisfied with your purchase, you may return your unused item in its original packaging within 30 days of delivery.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Prepare Your Package
Carefully pack your SMEG appliance in its original box with all protective inserts, manuals, and accessories to ensure it arrives safely at our facility.
Ship the Item
Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing